Cancellation & Returns Policy

Retreat Bookings

Guest cancellations

  • All deposits are non‑refundable and non-transferable.

  • If you cancel more than 90 days before the retreat start date:

    • You will receive a refund of 50% of any payments made, minus the non‑refundable deposit.

  • If you cancel 60–90 days before the retreat start date:

    • You will receive a 25% refund of the total retreat price, minus the non-refundable deposit.

  • If you cancel less than 60 days before the retreat start date, or fail to attend for any reason:

    • 100% of the retreat price is non‑refundable.

How to cancel

  • All cancellations must be made in writing by email to contact@yogaxlife.com. The date of cancellation is considered the date on which we receive your email.​

  • We strongly recommend that you take out travel insurance that covers retreat cancellation for personal, medical, and work‑related reasons.

Cancellations due to travel disruption or force majeure

  • If you cannot attend because of circumstances outside our control (for example, flight cancellations, visa issues, or new entry restrictions), our standard cancellation policy will apply, as we remain liable for retreat venue costs and supplier payments.

  • In the event of widespread travel disruption or new government restrictions that make it impossible or illegal to hold the retreat, we may reschedule or offer a credit note or partial refund, depending on what we are able to recover from our suppliers.

Note about UK consumer rights

  • Under the Consumer Contracts Regulations 2013, bookings for leisure activities taking place on specific dates (including retreats) are not subject to the standard 14‑day cooling‑off period, so our cancellation terms apply from the time your booking is confirmed.

Refunds & Returns – Online Shop (Merchandise & Add‑Ons)

This policy applies to physical products and add‑ons purchased through our online shop (for example: bags, clothing, printed materials, gifts and other non‑retreat items). It does not apply to retreat bookings, which are covered by our separate Retreat Cancellation & Refund Policy.

Your right to cancel (change of mind)

If you are a consumer based in the UK or EU, you have a legal right to change your mind and cancel most online product purchases within 14 days from the day you receive your order.

To exercise this right, you must:

  • Let us know in writing (email is fine) within 14 days of receiving the goods.

  • Return the items to us within a further 14 days, unused and in a re-saleable condition, with original tags/packaging where possible.

Once we receive and inspect the returned items, we will:

  • Refund the price you paid for the items.

  • Refund the standard delivery cost you paid for that order (if applicable).

  • Process the refund within 14 days of receiving the return, using the original payment method where possible.

Unless the items are faulty or misdescribed, you are responsible for:

  • The cost of returning the items to us.

  • Any loss in value caused by unnecessary handling beyond what is needed to check the item (we may reduce your refund accordingly).

Items that cannot be returned

For hygiene, safety or practical reasons, the following items are non‑returnable unless faulty:

  • Opened or used personal care items (for example, balms, oils, sprays).

  • Made‑to‑order or personalised items.

  • Digital products or downloads once access has been provided.

If an item is non‑returnable, we will make this clear on the product page before you buy.

Faulty or damaged items

If your order arrives damaged or you discover a fault:

  • Contact us as soon as possible (ideally within 7 days of receipt) with your order number and photos of the issue.

  • We will assess the problem and, where appropriate, offer you a repair, replacement or refund.

If we confirm that the item is faulty or was damaged in transit, we will:

  • Cover reasonable return postage costs (or provide a returns label, where available).

  • Offer a replacement or full refund, including any delivery charges you originally paid.

Your statutory rights are not affected.

Retreat add‑ons (e.g. bags, merch, welcome gifts)

If you purchase physical add‑ons in connection with a retreat (for example: branded bags, clothing or welcome gifts) through our online shop:

  • This Refunds & Returns Policy applies to the physical product itself.

  • Your retreat booking, payments and any cancellation charges are governed by the Retreat Cancellation & Refund Policy.

If you cancel your retreat, any physical items already dispatched remain non‑refundable under the “change of mind” rules above, unless you return them in line with Sections 1–3.

How to return an item

To start a return:

  1. Email us at contact@yogaxlife.com with your name, order number and details of the item you wish to return.

  2. We will confirm the returns address and any reference or form to include in your parcel.

  3. Package the item securely and obtain proof of postage. We recommend a tracked service, as you are responsible for the item until it reaches us.

We cannot be held responsible for returns that are lost or damaged in transit where you arranged the return shipping.

Refunds

  • We aim to process approved refunds within 14 days of receiving your returned item.

  • Refunds will be made to the original payment method.

  • If your refund is late or missing, please check with your bank or payment provider first; processing times can vary.

Exchanges

We do not guarantee exchanges. If you would like a different size, colour or item, the simplest approach is:

  • Return the original item for a refund (subject to this policy).

  • Place a new order for the item you want.

If we are able to offer a direct exchange, we will confirm this in writing.

Contact

If you have any questions about this Refunds & Returns Policy, please contact us at:

  • Email: contact@yogaxlife.com

  • Postal address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE1 1JF.