Privacy Policy
1. Who we are
Yoga X Life Retreats (“we”, “us”) is the data controller for the personal information we collect via our website, booking forms, email, and on retreat. You can contact us at contact@yogaxlife.com or Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE1 1JF with any questions about this policy.
2. Information we collect
We may collect and process the following information:
Contact details: name, email address, phone number, postal address.
Booking information: retreat selected, room type, payment status, travel details where necessary.
Health and participation information: relevant medical conditions, injuries, access needs, and emergency contact details (only where necessary to deliver the retreat safely).
Communication records: emails, messages and feedback forms.
Website usage data: IP address, browser type, pages visited, and cookies, using tools such as Squarespace analytics.
3. How we use your information
We use your information to:
Process and manage your retreat booking and payments.
Communicate with you before, during and after the retreat.
Tailor practices and retreat content to support your safety and experience (for example, being aware of injuries or allergies).
Send you marketing emails about retreats, events, and offerings, where you have given consent or where we are otherwise permitted to do so under UK data protection law.
Improve our website, services, and customer experience.
4. Legal basis for processing
We process your personal data on the following bases:
Contract: to manage your booking and deliver the retreat you have purchased.
Consent: for health information, marketing emails, and any optional forms you fill in; you can withdraw consent at any time by contacting us or using the unsubscribe link.
Legitimate interests: to run and grow our business, maintain records, and respond to enquiries, in a way that does not override your rights and freedoms.
5. Sharing your information
We may share limited personal data with:
Retreat venues and accommodation providers (for example, room lists, dietary requirements).
Our teaching team, for participant lists and relevant health information necessary for safe practice.
Payment processors (such as Squarespace Payments, Stripe, Klarna, Clearpay) to process your transactions.
Professional advisers (such as accountants or legal advisers) where necessary.
We do not sell your personal data to third parties.
6. International transfers
If our service providers or retreat venues are located outside the UK/EEA, your data may be transferred to those countries. Where required, we will take steps to ensure an adequate level of protection for your data in line with UK data protection law.
7. Data retention
We keep your personal data only for as long as necessary:
Booking and financial records are typically kept for at least 6 years for tax and accounting purposes.
Health and participation information is kept for a shorter period in line with our insurance and safeguarding obligations, then securely deleted or anonymised.
Marketing data is kept until you unsubscribe or ask us to delete it.
8. Your rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where we are not required to keep it for legal or contractual reasons.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at contact@yogaxlife.com. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
9. Cookies
Our website is hosted on Squarespace and may use cookies and similar technologies to provide core functionality, improve performance, and analyse visitor behaviour. You can manage cookie preferences through your browser settings.
10. Updates
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the date revised at the top.